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  • What is your cancellation policy?
    All bookings are non-refundable.
  • Can I extend my booking?
    Subject to availability, you may extend your stay. Please contact us at if you need to extend your stay. If the flat you are staying in becomes unavailable, we will provide you with an alternative as soon as feasible.
  • Do you accept a long-term stay?
    We do, indeed. Please keep in mind, however, that serviced accommodation is not the same as renting an apartment/flat through a letting agency. Even if we offer a discount to long-term guests, the cost would be normally greater. Please contact us and one of our friendly staff members will be pleased to assist you.
  • What is serviced accommodation?
    Serviced accommodation is a completely furnished property that can be rented for a short or extended period of time. It gives a home away from home environment in which you can live like a local. The rental price includes the kitchen, high-quality amenities, toiletries, taxes, and utilities.
  • Why should I book a serviced accommodation at Luxinest?
    Serviced apartments are less expensive than hotels, yet they provide more space and privacy. Unlike hotels, we provide a wide range of properties in all sizes and styles. We provide a variety of options ranging from 1 bedroom to 4 bedrooms, accommodating up to 9 people. Better flexibility - serviced apartments are available both short and long term. You may also choose to prolong your stay. For long-term stays, we provide housekeeping services every two weeks.
  • What is included in properties?
    Our properties provide everything you need for a comfortable stay. - Towels and linen - Toiletries are provided for free. - Complete kitchen with plates, cutlery, and cooking tools. - Television and WiFi - Laundry machine
  • What type of payment methods do you accept?
    We accept the following payment methods: • Visa, Mastercard, Maestro, American Express are accepted. • Bank transfer - payments can be sent directly to our bank account. Please provide your name and invoice number with your payment. Payment must be received prior to the arrival date.
  • Can I pay in cash upon arrival?
    no we do not accept cash payments upon arrival
  • Are there any additional charges?
    Guests are responsible for any damages or breakages that occur during their stay. If the property is left severely dirty, an additional cleaning fee may apply. We have an out-of-hours emergency call out line, and if we have to attend the home due to no fault of our own, the call out fee is £75. Guests can request an early check-in or late check-out, subject to availability, for a fee of £10 per hour (or £20 per hour on busy weekends, Cheltenham festivals, and races) for a maximum of 2 hours. Some homes charge £8 per day per car for parking permits. If you violate our house rules, there will be additional charges, such as £65 for smoking odour deodorisation.
  • Do you accept pets?
    Pets are not accepted in our properties.
  • Can I smoke in the property?
    All of our properties are completely non-smoking. If you smoke in the house, there will be a £65 deodorisation fee and a £50 thorough cleaning fee.
  • Can I view an apartment before booking?
    Depending on the length of your visit and the occupancy of the accommodation, viewings may be arranged. If you want to do this, please contact us.
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Newcastle upon Tyne

Newcastle upon Tyne  is a city and metropolitan borough in Tyne and Wear, England. It is situated on the northern bank of the River Tyne, opposite Gateshead to the south. It is the most populated settlement in Tyneside and North East England.

Newcastle sprang up around a Roman hamlet called Pons Aelius, which became Monkchester before acquiring the name of a castle built in 1080 by William the Conqueror's eldest son, Robert Curthose.

Sunderland Tyne and Wear

Sunderland  is a port city  in the English county of Tyne and Wear. It is the administrative centre of Sunderland and is located in the mediaeval county of Durham. The city is located 16 kilometres from Newcastle upon Tyne and on the mouth of the River Wear to the North Sea. The river also runs through Durham, around 19 kilometres south of Sunderland City Centre. It is the county's only other city and, after Newcastle upon Tyne, the second largest community in the North East.

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